General
Questions
- What is Tenantplus?
- What services does Tenantplus
offer?
- How do I contact Tenantplus?
- What are your hours of
operation?
- What is Electronic Rent
Payment?
Owner's & Manager's
FAQ's
Electronic Rent
Collection :
- What services does Tenantplus
offer to Managers and Owners?
- How will Electronic Rent
Collection benefit me as a Manager or
Owner?
- Is there a commitment?
How much time and effort will be required
on my part?
- What types of fees are
charged?
- Is there any special
equipment or software necessary?
- Can Tenantplus generate
reports for easy accounting?
- Is there a minimum or
maximum amount of units that can use Tenantplus?
- How do I create an account
with Tenantplus.com?
- Does Tenantplus provide
training, marketing materials and on-going
customer support?
- What type of payment
will Tenantplus accept from Tenants?
- How does funds processing
and transfer work? How does the flow of
money occur?
- How long will it take
before the funds are deposited into my
designated account after a rent payment
is made?
- I own/manage several
units. Does Tenantplus assist managers
with data entry for large accounts?
- What if the tenant's
rent payment is denied?
- Can I only collect money
for rent, or are there other transactions
I can process through Tenantplus?
- Can I block late payments
and add late fees automatically?
- My Tenant could not
activate their account because they need
a security code from me. Why does Tenantplus
use security codes to activate tenant's
accounts and where can I find a list of
my tenant's security codes?
- I have a question and
I need help navigating throughout the
site. Is there a number to call for assistance?
- How does Tenantplus
safeguard my personal information and
the information of my tenants?
- Who will maintain records
regarding transactions made through my
account?
- Is Tenantplus bonded
in case of employee theft?
- Do you have any professional
affiliations that can vouch for the credibility
of your company?
- I really like using
Tenantplus. Do you have an affiliate program?
Vacancy Services
:
- What services for posting
and maintaining online vacancies does
Tenantplus offer Owners and Managers?
- How will this service
benefit me?
- How much does posting
a vacancy cost?
- How can I create a FREE
Vacancy Posting Account with Tenantplus?
- I would like to list
several vacancies. Does Tenantplus assist
property management companies with data
entry for large accounts?
- How do I post and manage
my vacancies?
- How long will the listing
run?
- Can I add photos and
floor plans?
- What if I do not have
internet access?
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Tenant's FAQ's
Electronic Rent
Collection :
- What services does Tenantplus
offer to Tenants?
- How will these services
benefit me as a Tenant?
- My property management
company does not use Tenantplus. Is there
a way I can still pay my rent electronically?
- How much will this service
cost me?
- Is there any special
equipment or software necessary?
- How do I create an account
with Tenantplus.com?
- What type of payment
will Tenantplus accept?
- How will my Property
Owner/Manager know that I have made a
payment through Tenantplus?
- I cannot activate my
account because I did not receive a security
code from my Property Manager/Owner. Where
can I get my security code?
- How does funds processing
and transfer work? How does the flow of
money occur?
- How long will it take
before the funds are deposited into my
Property Owners/Manager's designated account
after a rent payment is made?
- I cannot make a rent
payment because my manager has blocked
late payments. Can I still make a payment
even though it is late?
- What if my rent payment
is denied?
- What is Auto-Pay and
how can I set it up?
- Is Internet access necessary
or can I pay my rent over the phone?
- What is the difference
between paying with a bank account and
using a debit card?
- How does Tenantplus
safeguard my personal information?
- Who will maintain records
regarding transactions made through my
account?
- Is Tenantplus bonded
in case of employee theft?
- Do you have any professional
affiliations that can vouch for the credibility
of your company
Vacancy Services
:
- Do the Tenantplus employees
have access to more information about
the property than what is displayed in
the free guest search?
- Is there a way to preview
your database of vacancies before I pay?
- What types of properties
are available on Tenantplus.com?
- What search criteria
are available for me to find my new home?
- What information do the
listings include?
- Do the Tenantplus employees
have access to more information about
the property than what is displayed in
the free guest search?
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General
FAQ Answers
1.
What is Tenantplus?
Tenantplus.com is a seamless Internet transaction
processing company that is committed to
aiding tenants, managers and owners by taking
the headache out of the rent payment and
collection process. Our focus is to lower
administrative costs for Property Owners
and Managers by giving them the ability
to accept payments by credit card, debit
card, or bank account and having those funds
directly deposited into their designated
accounts; Tenants benefit by having increased
payment options and the option to conveniently
pay their rent and other fees via the Internet,
Auto-Pay , or over the phone.
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2.
What services does Tenantplus offer?
Tenantplus offers the
following services to OWNERS and MANAGERS:
+ Electronic Rent Collection directly deposited
into your account.
+ FREE Vacancy Listings .
Tenantplus offers the
following services to TENANTS:
+ Electronic Rent Payment with instant
notification to your Property Owner/Manager
when payment is made.
+ Auto-Pay or Pay-by-Phone Options for
your convenience.
+ FREE Vacancy Search
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3.
How do I contact Tenantplus?
You can contact our Customer Service Department
by calling: '1800-207-RENT' or email: CustomerService@tenantplus.com,
or visit our website www.tenantplus.com.
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4.
What are your hours of operation?
9am-5pm Pacific Time. Our website, where
you can view and manage your account, can
be accessed 24 hours a day, 7 days a week.
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5.
What is Electronic Rent Payment?
Electronic Rent Payment allows tenants
to pay their rent using a credit card, debit
card or bank account; those rent funds are
then directly transferred to the Owner or
Manager's account through the Automated
Clearing House Network (ACH).
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Owners'
& Managers' Electronic Rent Payment
FAQ Answers
1. What services does
Tenantplus offer to Managers and Owners?
Tenantplus
offers the following services to OWNERS
and MANAGERS:
+ Electronic Rent Collection directly deposited
into your Account.
+ FREE Vacancy Listings .
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2.
How will Electronic Rent Collection benefit
me as a Manager or Owner?
1. Enjoy the convenience of accepting Credit
and Debit cards from Tenants.
2. No more headaches from collecting monthly
rent checks.
3. No more filling out deposit slips.
4. No more visits to the bank to deposit
the rent checks.
5. Improve your cash flow by drastically
reducing administrative costs and paper
work.
6. Stop accepting NSF checks.
7. No equipment or software necessary.
8. Process on-the-spot transactions for
any amount or any reason.
9. Download the billing history to MS Excel
or Word for easy accounting.
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3.
Is there a commitment? How much time and
effort will be required on my part?
There is NO commitment on your part; you
are free to terminate this service at any
time. The process of registering and setting
up your “ Manager and Owner's Account
” is very easy. Our system is fully
automated so once your account is set up,
there will be very little effort needed
to manage even multiple properties with
hundreds of units.
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4.
What types of fees are charged?
There are NO registration fees, NO monthly
minimums and NO annual fees. The fee structure
is based on the transaction occurring and
the mode of payment used by the tenant.
The fee could be paid by the Property Owner
or Manager, Tenant, or split in 50/50.
In addition to our fees, there are different
transaction fees assessed to the tenants
depending upon the mode of payment used.
Contact 1-800-207-RENT for more info concerning
rates.
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5.
Is there any special equipment or software
necessary?
Although we recommend that you have internet
access so that you may view your account
24/7 online, you are not required to have
any equipment or software. If you call our
Customer Care Center , one of our skilled
Customer Service Representatives can help
you manage your account over the phone.
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6.
Can Tenantplus generate reports for easy
accounting? Is your site compatible with
any other Property Management software?
Yes. You can export your billing history
into Microsoft Word or Excel. Any software
where you can import a database from a MS
Word or Excel can use the data generated
from your account on Tenantplus.com.
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7.
Is there a minimum or maximum amount of
units that can use Tenantplus?
There is no minimum or maximum amount of
properties or units needed for a Property
Owner or Manager to use Tenantplus. In fact,
our site is perfect for the property owner
who manages a small number of units without
the aid of a Property Management Company,
or very large Property Management Companies
who may have many properties with several
units all over the country.
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8.
How do I create an account with Tenantplus.com?
All you have to do is go to the home page
of our site and press the violet “
Register Now ” button, which is located
on the right-hand side of the page underneath
the user login counsel. After completing
the simple registration process, you will
be able to add your properties and the units
within those properties that would like
to pay their rent electronically. Our system
will generate a unique security code for
each unit, which should be given to each
tenant to activate their account. Once their
account is activated, they can begin to
pay their rent through one of our convenient
payment methods and their rents will be
automatically deposited into your account!
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9.
Does Tenantplus provide training, marketing
materials and on-going customer support?
Tenantplus strives to make our service
as easy as possible to use for Tenants,
Property Owners and Managers. If you ever
need assistance or marketing materials to
let your tenants know that this wonderful
service is available to them, please contact
us at customerservice@tenantplus.com or
call our toll free number 1-800-207-RENT
during normal business hours.
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10.
What type of payments will Tenantplus accept
from Tenants?
Tenantplus will accept payments from:
- Visa or MasterCard credit or debit cards
or
- Your Tenant's designated checking account.
Payments can be made online, over the phone,
or through Auto-Pay .
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11.
How does electronic funds processing and
transfer work? How does the flow of money
occur?
Electronic funds transfer, as it applied
to rent collection/payment, is the transfer
of money initiated through our website from
a tenant's account into the account of the
Property Owner/Manager.
The flow of money can be broken down into
three steps:
- The Tenant submits their payment information
through our encrypted site.
- Tenantplus Corporation's system verifies
and validates the transaction.
- The Payment is then transferred into
the Property Owner's/Manager's account.
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12.
How long will it take before the funds are
deposited into my designated account after
a rent payment is made?
The funds are transferred 48-hours after
the payment is made, which is reflected
in the billing history. The funds will be
available in the Property Owners/Manager's
account 72-hours after the initial payment
is made.
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13.
I own/manage several units. Does Tenantplus
assist managers with data entry for large
accounts?
Tenantplus would be happy to assist you
in managing your large account. For more
information please contact Business Development
at 1-800-207-RENT(7368).
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14.
What happens if the Tenant's rent payment
is denied? Does Tenantplus act as a collection
agency?
Tenantplus is only a facilitator of electronic
transactions between parties by providing
an alternative to traditional rent payment.
The collection of rents and related payments
are the legal responsibility of the Property
Owner or Management Company. Tenantplus
does not act as a collection agency.
If the Tenant has insufficient funds, Tenantplus
will collect and retain the charges it incurred
while attempting to process an unsuccessful
payment. Tenants are responsible for paying
any other fees assessed to their account
by you, the Property Management Company;
the Automated Clearing House System; or
their own bank for attempting to process
a payment with insufficient funds. It can
take 5-7 days for a check to “bounce”;
therefore, if the funds were already deposited
into the Property Owner's/Manager's account,
they will be withdrawn by Tenantplus.
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15.
Can I only collect money for rent, or are
there other transactions I can process through
Tenantplus?
You can use Tenantplus to process an electronic
payment for anything you charge a fee for,
including: late fees, monthly parking dues,
application fees, down payments/security
deposits, and more! You have the ability
to do On-the-Spot transactions even if the
person paying the fee is not a registered
tenant!
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16.
Can I block late payments and add late fees
automatically?
Your “Manage Properties” account
is fully customizable for each unit. You
are able to enable or block late and accept
or deny partial payments, as well as assess
late fees automatically! If you have specific
payment terms arranged with a certain tenant,
you can enable or disable payment features
with a click of a button.
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17.
My Tenant could not activate their account
because they need a security code from me.
Why does Tenantplus use security codes to
activate tenant's accounts and where can
I find a list of my tenant's security codes?
Tenantplus uses security codes so that
each tenant registers their account under
the corresponding unit information that
their Property Owner or Manager input into
the system. To ensure that each unit is
properly registered, Owners and Managers
are given unique security codes for each
unit. These security codes can be discarded
after use because they are only used for
the initial activation of their account.
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18.
I have a question and need help navigating
through the site. Is there a number to call
for assistance?
Yes. Tenantplus.com provides assistance
navigating or answers any questions about
the site through our Customer Service professionals
at 1-800-207-RENT (7368). Or you can email
us at CustomerService@tenantplus.com.
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19.
How does Tenantplus safeguard my personal
information and the information of my tenants?
Tenantplus does not sell trade or rent
your personal information to others. We
safeguard your personal information and
the personal information of your Tenants
with the highest integrity. Our secured
site uses 128-bit encryption technology
for safe internet transactions.
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20.
Who will maintain records regarding transactions
made through my account?
Tenantplus will maintain all records attributable
to your account. These records will contain
information regarding which units have made
payments, how much the payments were for,
and the day and time the payment occurred.
You will have access to such records upon
request.
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21.
Is Tenantplus bonded in case of employee
theft?
Yes. Tenantplus currently has a $100,000
bond per employee in case of employee theft
of funds handled by the company. No employee
will handle over $100,000 of transfers a
day.
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22.
Do you have any professional affiliations
that can vouch for the credibility of your
company?
Tenantplus is:
+ A GeoTrust approved site, which means
that we use the highest level of encrypted
security possible.
+ Approved by TrustE, who has reviewed
and backs our privacy policy.
+ Listed with the Better Business Bureau
Online Reliability Program.
Tenantplus also follows all Equal Opportunity
Housing laws and is an Equal Opportunity
Employer.
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23.
I really like using Tenantplus. Do you have
an affiliate program?
Yes. As a Tenantplus affiliate, you can
make profit by promoting our site through
our partner program. The Tenantplus affiliate
program provides you with tools for success,
multiple campaign programs to select from
with great payouts for your traffic. We
process affiliate checks on a bi-weekly
basis. For more information about our affiliates
program, please visit http://tenantplus.directtrack.com/.
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Vacancy
Services For Property Managers and Owners
FAQ Answers
Vacancy Services
:
1.
What services for posting and maintaining
online vacancies does Tenantplus offer Owners
and Managers?
Our vacancy services offer you the opportunity
to advertise your vacancies to thousands
of prospective tenants all across the nation
for FREE! You can also purchase a “Featured
Properties” ad, which would be rotated
with other featured vacancies on the front
page of the website. If you have any questions
about “Featured Properties”
advertising opportunities, please contact
Business Development at 1-800-207-RENT(7368).
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2.
How will this service benefit me?
The Internet is increasingly the place
of choice for contemporary businesses to
reach their customers. In your case, you
are constantly seeking prospective tenants
to maintain peak capacity for all of your
properties. Property Owners do not get tax
breaks for lost income from vacancies! We
want to expose your beautiful properties
to thousands of potential applicants at
NO COST to you!
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3.
How much does posting a vacancy cost?
Posting a vacancy costs you absolutely
nothing! You can run your ad up to six weeks
at a time, and you may renew your ad at
no cost after the six week period if the
unit(s) is still vacant.
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4.
How can I create a FREE Vacancy Posting
Account with Tenantplus?
When you arrive at the www.Tenantplus.com
home page you can register by simply pressing
violet button that says “Register
Now” on the right hand side of the
screen, under the member login counsel.
You should select the “List Vacancy”
button under the “Vacancy Services
Section”. Our site will walk you through
the simple registration process. Once your
account is created, you can begin posting
your vacancies for FREE!
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5.
I would like to list several vacancies.
Does Tenantplus assist property management
companies with data entry for large accounts?
Tenantplus would be happy to assist you
in managing multiple listings for large
accounts. For more information please contact
Business Development at 1-800-207-RENT(7368).
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6.
How do I post and manage my vacancies? Can
I track how many people view my ad?
If you have not created your account yet,
you need to register for your FREE vacancy
posting account . If you already have an
account, you must log in with your username
(e-mail address) and password. Once you
have logged in you will be on the “
My Account Page”. Under the paragraph
of text, you will see “ Accounts for
Service Groups you have registered for”.
Click the “ Post Vacancy ” Option,
which will take you to the “ Manage
Your Vacancies ” page. From the “
Manage Your Vacancies ” page, you
can post a new vacancy, view your current
listings or view your vacancy stats. The
“ Vacancy Stats ” option is
where you can track how many people have
viewed your property.
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7.
How long will the ad run?
You can run your ad up to six weeks at
a time, and you may renew your ad at no
cost after the six week period by logging
onto www.Tenantplus.com or calling our Customer
Care Center at 1-800-207-RENT (7368).
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8.
Can I add photos and floor plans?
You can add up to 5 images per ad. After
you initially post your ad, you can go to
your current listings to upload or delete
images by selecting the camera icon to the
right of each ad you have posted.
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9.
What if I do not have internet access?
No problem! We have simple forms that you
can fax to us and we will post your ad for
you. Again, this is at NO COST to you! If
you do not have internet access and would
like to speak to a Customer Care Representative,
please call 1-800-207-RENT(7368).
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Tenant's
Electronic Rent Payment FAQ Answers
1.
What services does Tenantplus offer to Tenants?
Tenantplus offers
the following services to TENANTS:
+ Electronic Rent Payment with instant
notification to your Property Owner/Manager
when payment is made.
+ Vacancy Search with FREE Guest Search
+ Auto-Pay or Pay-by-Phone Options for
your convenience
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2.
How will these services benefit me as a
Tenant?
The Tenantplus.com website was built by
Real Estate professionals that wanted to
create a system that increased payment options
for Tenants. Our site will help you eliminate
delinquencies and make paying your rent
a trouble-free experience.
Below is a list of benefits for Tenants:
1. Avoid late payment penalties by selecting
the Auto-Pay option, which will automatically
debit your designated account on a specific
day every month.
2. Save time and money: No trips to the
post office, no checks to be mailed, and
no more stamps.
3. Earn substantial airline miles or other
reward points if paying using a reward-based
credit card.
4. Real-time payment notification to landlord/property
owner.
5. Pay rent anywhere in the world at any
time.
6. Helps parents and caregivers make sure
the dependant's rent is paid in full and
on time.
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3.
My property management company does not
use Tenantplus. Is there a way I can still
pay my rent electronically?
Yes. You have the ability to register for
our service regardless of whether or not
your Property Management Company or Owner
is using Tenantplus. Once you register,
there will be a form where you can provide
us with the contact information for your
Property Management Company or Owner so
we can contact them and alert them that
Tenants like you are waiting to pay their
rent the easy way through Tenantplus!
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4.
How much will this service cost me?
There are NO registration fees, NO monthly
minimums and NO annual fees. The fee structure
is based on the transaction occurring and
the mode of payment used by the tenant.
The fee could be paid by the Owner/Manager,
Tenant, or split between the Tenant and
the Owner/Manager.
In addition to our fees, there are different
transaction fees assessed to the tenants
depending upon the mode of payment used.
Contact 1-800-207-RENT for more info concerning
rate
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5.
Is there any special equipment or software
necessary?
Although we recommend that you have internet
access so that you may access your account
24/7 online, you are not required to have
any equipment or software. If you call our
Customer Care Center , one of our skilled
Customer Service Representatives can help
you manage your account other the phone.
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6.
How do I create an Electronic Rent Payment
account with Tenantplus.com?
All you have to do is go to the home page
of our site and press the violet “Register
Now” button. After completing the
simple registration, you must enter your
personal information as well as your banking
information into our system. Our site automatically
generates a unique security code for each
Tenant, which will allow you to activate
your account. That security code can be
obtained by contacting your Property Owner
or Manager. That code should be entered
into the box on the left, which says “
Your account is inactive. Please enter the
security code issued by your property manager
below” . After you have entered your
5-digit security code, select the violet
button labeled “ACTIVATE”.
Once your account is activated, you may
begin to pay your rent by utilizing one
of our convenient payment methods and your
rent will be automatically deposited into
your Property Owners/Managers account. If
you do not have a security code, please
contact your Property Owner or Manager.
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7.
What type of payment will Tenantplus accept?
We proudly accept Visa or MasterCard. You
also have the option of paying your rent
with an electronic check by using your bank
account. Unfortunately, we do not accept
other types of credit cards because we believe
in passing off savings to our customers;
many other types of credit card companies
charge far too much to process your payment.
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8.
How will my Property Owner/Manager know
that I have made a payment through Tenantplus?
Tenantplus sends an instant notification
to your Property Owner or Manager as soon
as your payment is made.
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9.
I cannot activate my account because I did
not receive a security code. What do you
use security codes for and where can I get
my security code?
Tenantplus uses security codes so that
each tenant registers their account under
the corresponding unit information that
their Property Owner/Manager has imput into
the system. These security codes are unique
for each Tenant and can be discarded after
use because they are only used for the initial
activation of their account. You can obtain
your security code from your Property Owner
or Manager. If you have any problems activating
your account or using security codes, please
contact our Customer Care Center at 1-800-207-RENT.
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10.
How does funds processing and transfer work?
How does the flow of money occur?
Electronic funds transfer, as it applied
to rent collection/payment, is the transfer
of money initiated through our website from
a tenant's account into the account of the
Property Owner/Manager.
The flow of money can be broken down into
three simple steps:
- The Tenant submits their payment information
through our encrypted site
- Tenantplus Corporation's system verifies
and validates the transaction.
- The Payment is then transferred into
the Property Owner's/Manager's account.
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11.
How long will it take before the funds are
deposited into my Property Owners / Manager's
designated account after a rent payment
is made?
The funds are deposited into the Property
Owners/Manager's account within 72-hours
after the initial payment is made.
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12.
I cannot make a rent payment because my
manager has blocked late payments. Can I
still make a payment even though it is late?
If your manager has opted not to accept
late payments, Tenantplus cannot change
your account to allow that payment to be
processed without your Property Owners'
or Manager's authorization. Should you encounter
this problem, please contact your Property
Owner or Manager and see if they will change
the settings on your account to allow your
payment to be processed. If they do not
want to or are having trouble changing the
settings they can process your payment through
a spot-transaction. If you or your Property
Owner or Manager is having problems please
contact 1-800-207-RENT (7368).
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13.
What if my rent payment is denied? Does
Tenantplus act as a collection agency?
Tenantplus is only a facilitator of electronic
transactions between parties by providing
an alternative to traditional rent payment.
The collection of rents and related payments
are the legal responsibility of the Property
Owner/Management Company. Tenantplus does
not act as a collection agency.
If the payment you try to process has insufficient
funds, Tenantplus will collect and retain
the charges it incurred while attempting
to process an unsuccessful payment. You,
the Tenant, are responsible for paying any
other fees assessed to their account by
you, the property management company; the
Automated Clearing House System or their
own bank for attempting to process a payment
with insufficient funds.
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14.
What is Auto-pay and how can I set it up?
Auto-Pay is a convenient way to pay your
rent automatically by having our system
debit your designated account for the exact
amount of your rent every month on a pre-specified
day. As with all transactions that you make
on Tenantplus.com, your manager will receive
instant notification that you have paid
your rent. Auto-Pay will also send you a
reminder in advance before your account
is debited. You must be registered and have
an active Tenant account with us to pay
your rent using our system. If you do not
have an account, you should REGISTER NOW.
If you have already logged into www.tenantplus.com,
you will have a username (e-mail) and password.
Once you have signed in, you will be on
the “My Account” page. On the
top of the page, underneath the silver/grey
tabs on the top left-hand corner, you will
see “Set up Auto-Pay” in grey
lettering (as you run your mouse over this
option, it will turn orange); select this
option. When you get to the “Auto-Pay
Set up” page, you need to select your
unit number and the frequency with which
you would like the Auto-Pay to occur, and
specify the date of the debit. Below, you
must select the type of account you would
like your payment to be taken from and enter
your account information. Press the “Submit”
button. The Auto-Pay option costs an additional
$1.00 per transaction.
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15.
Do I have to have a computer or internet
access or can I pay my rent over the phone?
Although we recommend that you have internet
access so that you may view your account
24/7 online, you are not required to have
any equipment or software. If you call our
Customer Care Center , one of our skilled
Customer Service Representatives can help
you process your rent payment over the phone.
Your account will be charged a $1.00 administration
fee for payment processing via telephone.
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16.
What is the difference between paying with
a bank account and using a debit card?
Paying your rent using a debit card is
not the same as using a bank account/electronic
check. Debit cards are processed similar
to credit cards, so they have different
service fees attached to them. Using a bank
account to pay your rent on our system rather
than a credit or debit card can save you
a substantial amount of money if you are
paying rent with our system.
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17.
How does Tenantplus safeguard my personal
information?
Tenantplus does not sell trade or rent
your personal information to others. We
safeguard your personal information and
the personal information of your Tenants
with the highest integrity. Our secured
site uses 128-bit encryption technology
for safe internet transactions.
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18.
Who will maintain records regarding transactions
made through my account?
Tenantplus will maintain all records attributable
to your account. These records will contain
information regarding which units have made
payments, how much the payments were for,
and the day and time the payment occurred.
You will have access to such records upon
request.
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19.
Is Tenantplus bonded in case of employee
theft?
Yes. Tenantplus currently has a $100,000
bond per employee in case of employee theft
of funds handled by the company. No employee
will handle over $100,000 of transfers a
day.
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20.
Do you have any professional affiliations
that can vouch for the credibility of your
company?
Tenantplus is:
+ A GeoTrust approved site, which means
that we uses the highest level of encrypted
security possible.
+ Approved by TrustE, who has reviewed
and backs our privacy policy.
+ Listed with the Better Business Bureau
Online Reliability Program.
Tenantplus also follows all Equal Opportunity
Housing laws and is an Equal Opportunity
Employer.
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Tenant's
Vacancy Services FAQ's Answers
1.
What vacancy services does Tenantplus provide
for home seekers?
Our FREE
vacancy search allows tenants to search
our database at no cost to find the home
of their dreams. There are thousand of perspective
Property Owners and Managers waiting to
speak about leasing one of their units!
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2.
How much does this service cost?
It is FREE for Tenants to search for vacancies.
We provide this awesome service to aid home
seekers in their search to find their new
home quickly and affordably.
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3.
What types of properties are available on
Tenantplus.com? Is Corporate Housing/Short-term
lease apartments available?
You can search for houses, apartments,
condos, storage units and parking spaces
on our search system. Unfortunately, we
do not have Corporate Housing or Short-term
leasing specifically in our search criteria;
however, if a Property Owner or Manager
posts an ad for Corporate Housing or Short-term
leasing, they will generally add that information
to their description.
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4.
What type of criteria can I use to search
your vacancy database?
You can search by:
- Map-Search using a map and selecting
your city from a list
- Radius-Search using a zip code to find
properties within a certain radius
- University Housing-Search for housing
near specific Schools and Universities
- General Search-Search by City, State,
price range and bedroom type
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5.
What information do the listings include?
When you click on the “Details”
button, which is located underneath the
picture in your search results, you will
receive the following information:
- Property Headline
- Property Name/Address
- Property Amenities
- Name and Contact info of a Leasing Representative
- Pet Policy
- Amount of Bedrooms/Bathrooms
- Approximate Square Footage
- Rent and Security Deposit Amount
- Leasing Terms
- Amount of Units Available
- Full description
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6.
Do the Tenantplus employees have access
to more information about the property than
what is displayed in the free guest search?
Tenantplus does not have any other information
about the properties listed than what is
provided in the ad. For more information
on a particular property, please contact
the Leasing Representative for the home(s)
you are interested in.
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You may contact us at the following address
or use our on-line
comment form :
Tenantplus® Company
3637 Motor Avenue
Los Angeles, CA 90034
U.S.A.
Phone: 310-623-5553
Toll Free: 1-800-207-7368
Fax: 310-623-4152
Email: CustomerService@tenantplus.com
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